In 1985 The Port Authority of Jamaica (PAJ), expanded its Free Zone development to Montego Bay where it established the Montego Bay Free Zone (MBFZ) in the Montego Freeport area. In keeping with the service-oriented environment that characterized that section of Jamaica, a deliberate effort was made to encourage and attract investment from the Information Technology sector (IT) sector, in addition to apparel and other light manufacturing.

Montego Bay Free Zone (MBFZ) After Renovation Montego Bay Free Zone (MBFZ) After Renovation

Following the liberalization of the telecommunications industry in 2000, the Government created various initiatives and implemented various policies aimed at improving Jamaica's competitiveness in this sector. The strength of the burgeoning ICT development in the Zone was augmented by the relative competitiveness of Jamaica's near shore position, its skilled workforce and secured Free Zone environment.

contact centers in Jamaica With Jamaica ranked as the leading outsourcing location in the English Speaking Caribbean, the Free Zones are the perfect place for investors to establish their contact centers in Jamaica. Over the years, there has been a transition from data entry type operations to predominantly back office, customer service, receivables management and reservation services. The growth of ICT in the Free Zones and Jamaica by extension has also been facilitated by the country’s world class telecommunications services provided mainly by LIME (formerly Cable & Wireless Jamaica), through its subsidiary Jamaica Digiport International with redundant services provided by Columbus Communications (FLOW)